Sync Slack Usergroup with Oncall Schedule

Category
Falit Jain
June 20, 2024
5 min read
Sync Slack Usergroup with Oncall Schedule
Table of Content

Get Away with keeping up the Slack group and calendar.

Update users in the usergroup automatically with the oncall status and begin tagging with @sre-oncall. This can be integrated with your own custom rotation or the Pagerduty/OpsGenie schedule.

What are we looking for?

Synchronizing the on-call schedule with a Slack user group involves ensuring real-time updates, managing API rate limits and authentication, and handling discrepancies between the scheduling tool and Slack. Additionally, ensuring data consistency and managing permissions to prevent unauthorized changes are critical challenges.

Pagerly - Opsgenie + Slack

Pagerly is at the forefront of AI-driven solutions for Slack, revolutionising workflow management with its innovative platform. 

As the leading AI Slack app, Pagerly streamlines team operations by effortlessly creating rotations, optimising schedules, and enhancing collaboration within the workspace. 

With its intuitive interface and advanced algorithms, Pagerly empowers teams to maximise productivity and efficiency like never before.

If there are some teams or tasks you would prefer not to schedule on PagerDuty, OpsGenie, etc.

You can make these Round-Robin Rotations directly within Slack using Pagerly.

Users, groups of users, and teams can all be rotated.

Features

On-Call Schedule Integration

Connect with on-call scheduling tools like PagerDuty or OpsGenie.

Slack User Group Synchronisation

Automatically update Slack user groups based on on-call schedule changes.

Real-Time Updates

Ensure immediate reflection of schedule changes in Slack.

Notification Configuration

Customise notifications for on-call changes.

Error Handling and Retries

Implement mechanisms for handling errors and retrying failed updates.

Checkout our Documentation

View all
Design
Product
Software Engineering
Customer Success

Latest blogs

Create Round Robin Rotation in Slack using App
September 28, 2024

Create Round Robin Rotation in Slack using App

‍Pagerly makes it easy to create round-robin or shift scheduling integration in Slack. Sync shift schedule with user groups and manage team rosters in Team's Slack Channel
Oncall Management for Startups
September 21, 2024

Oncall Management for Startups

A typical team with more than 5 engineers or more than 10 customers start to face a lot of operations asks from either external system or customer requests or internally requests . This calls for an ask to develop a process around oncall systems to streamline all these asks. But in a world of tools, most of the tools cost a lot. We go through this article on what common problems, one has to solve for oncall